FAQs

Please read our commonly asked questions before contacting us. If you then require further assistance please contact us.

Q. When should I expect my order?
A. All orders are shipped the next business day of you placing your order.

Q. Do you offer in store pick up?
A. We do! Select "In store pick up" at check out and you can collect your order from our store in Belmont!

Q. Something I wanted to purchase is sold out. Am I able to order it in?
A. Be sure to contact us by email and ask the question! We will always try to get something in for you if we can.

Q. Do you have international shipping?
A. We do not offer international shipping.

Q. My order hasn't arrived yet? Where is it?
A. Our courier will email you once they have collected your order from our workshop. This email will contain important information for you. You will be supplied with a tracking number to track your parcel. Please check the tracking information to see where your parcel is at in transit. If you cannot find the email, please check your junk folder.

Q. How much will shipping cost?
A. Proceed to place your order via our website. Check out will give you a shipping cost before you confirm your order. Postage costs are calculated due to size, weight and distance.

Q. My gift card won't work online.
A. Our in store gift cards are different to our online gift cards. If you have purchased a gift card in store, you will need to redeem it in store. If you have purchased a gift card online, it will need to be redeemed online.